Scotank is one of the most proffesional Fishing&Outdoor gear companies, we are committed to providing each customer with the highest standard of customer service
If your item arrives damaged,or is simply not what you expected, please let us know immediately，To get in touch concerning a return or cancellation, please email us here..
- New, unworn items can be returned to Scotank within 60 days of delivery.
- After your initial shipment of in stock items are sent, all remaining back ordered items are shipped free of charge. If all items are out of stock when you submit your order, you are responsible for the initial shipping charge.
- If we receive a portion of the order we will ship those items at the original cost of shipping and the remaining back ordered items will ship at no cost to you.
- The method of shipping will depend on the best option available. Back ordered items will ship either First Class Mail or UPS Ground. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at [email protected].
- You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental US. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or UPS Ground.
- If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser.
- In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that.
- Please clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. There are no returns or credit available on pre-spooled line.
- Scotank reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used
Scotank reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Care Representatives.