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FAQ

FAQ

Below FAQ are some common concerns of our clients before purchasing out item, if you have other questions, please just send it to sale@veayook.com Below FAQ are some common concerns of our clients before purchasing out item, if you have other questions, please just send it to sale@veayook.com

If you haven’t received your order, please try the below methods to solve the problem:

Method 1. You can track your order with the tracking number given by the seller: 
Go to My Orders > Locate the order > and Click Track Order.
If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click Contact Seller on order list page. 


Method 2. Contact the seller for more information. If that doesn’t work, you can always apply for a refund by opening a dispute. Make sure you do this before your Buyer Protection has ended. Click here to open a dispute. 


Method 3: If you didn’t receive your order and you Buyer Protection is about to end, please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.


If you haven’t received your order, please try the below methods to solve the problem:

Method 1. You can track your order with the tracking number given by the seller: 
Go to My Orders > Locate the order > and Click Track Order.
If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click Contact Seller on order list page. 


Method 2. Contact the seller for more information. If that doesn’t work, you can always apply for a refund by opening a dispute. Make sure you do this before your Buyer Protection has ended. Click here to open a dispute. 


Method 3: If you didn’t receive your order and you Buyer Protection is about to end, please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.


Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank. If the order status says: Payment being verified, it means we’ve already started processing your payment. We advise you to check your order status again in 6 hours. Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank. If the order status says: Payment being verified, it means we’ve already started processing your payment. We advise you to check your order status again in 6 hours.

If you are not satisfied with the product you received, contact your seller to agree on a solution.
To contact the seller, click Contact Seller to send them a message. 

If that doesn’t help, you can apply for a refund by opening a dispute. Please make sure you do this before your Buyer Protection has ended. This is how you open a dispute:

Step 1: Sign into My Orders and locate your order
Step 2: Click Open Dispute
Step 3: Fill in your refund request and click Submit

Please make sure you open a dispute before your Buyer Protection has ended. 

If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your order list to check the dispute status.

If you are not satisfied with the product you received, contact your seller to agree on a solution.
To contact the seller, click Contact Seller to send them a message. 

If that doesn’t help, you can apply for a refund by opening a dispute. Please make sure you do this before your Buyer Protection has ended. This is how you open a dispute:

Step 1: Sign into My Orders and locate your order
Step 2: Click Open Dispute
Step 3: Fill in your refund request and click Submit

Please make sure you open a dispute before your Buyer Protection has ended. 

If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your order list to check the dispute status.

Generally, it is because the status and information have not yet been updated by the destination country. We suggest that the recipient(s) consult their local post office for more information. Generally, it is because the status and information have not yet been updated by the destination country. We suggest that the recipient(s) consult their local post office for more information.
At certain stages in the customs clearance process, your package might be held by customs. If this occurs, the recipient(s) should contact customs to resolve the issue. If your package cannot pass through customs clearance, the recipient should acquire official documents from the customs department. At certain stages in the customs clearance process, your package might be held by customs. If this occurs, the recipient(s) should contact customs to resolve the issue. If your package cannot pass through customs clearance, the recipient should acquire official documents from the customs department.
The tracking status shows delivered. Please visit your shipping provider's website, enter your tracking information and contact their customer service team for additional information. It is also recommended that you check with your family members or neighbors to see if they signed for the package in your name. If you still have not received the package, please contact the shipping company and request official documents for your missing package. The tracking status shows delivered. Please visit your shipping provider's website, enter your tracking information and contact their customer service team for additional information. It is also recommended that you check with your family members or neighbors to see if they signed for the package in your name. If you still have not received the package, please contact the shipping company and request official documents for your missing package.
If you purchase a product with a label as “15-Day Return”, you could ask for return in local within 15 days after receipt. If you purchase a product with a label as “15-Day Return”, you could ask for return in local within 15 days after receipt.
Incorrect. If opening dispute as no reason return, you have responsibility to keep the item in perfect condition and in its original packaging, which mean not affect the secondary sales of the product. If opening dispute as quality issue, you need to return the goods back as ordered. If you return an empty package back to the warehouse, we may 0 refund you. If you return 8 items back to the warehouse while ordering 10 in total, we may partially refund you. Incorrect. If opening dispute as no reason return, you have responsibility to keep the item in perfect condition and in its original packaging, which mean not affect the secondary sales of the product. If opening dispute as quality issue, you need to return the goods back as ordered. If you return an empty package back to the warehouse, we may 0 refund you. If you return 8 items back to the warehouse while ordering 10 in total, we may partially refund you.

If your order is not delivered on time and the seller has confirmed shipment, you can extend the Buyer Protection time. Please follow the below steps to send the request:

Step 1: Sign into your account and find your order
Step 2: Click View Details, and Request to Extend Buyer Protection

Step 3: Fill in the extension time and click Confirm

Your request will be sent to the seller. If the seller agrees, the Buyer Protection time will be extended accordingly. 



If your order is not delivered on time and the seller has confirmed shipment, you can extend the Buyer Protection time. Please follow the below steps to send the request:

Step 1: Sign into your account and find your order
Step 2: Click View Details, and Request to Extend Buyer Protection

Step 3: Fill in the extension time and click Confirm

Your request will be sent to the seller. If the seller agrees, the Buyer Protection time will be extended accordingly.