Please Track the parcel to check the package status:
– If the package is in transit with a normal logistic update:
According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller.
If your package does not arrive by the promised time (PST), please open a dispute and we will help you then. We appreciate your patience.
– If it is over-promised delivery time, there is no tracking information, the package is returned to seller/hold in customs/shipped to the wrong address:
You can open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days.
Kindly Reminder: By opening a dispute we could secure your payment from being released to the seller and it would not affect the normal delivery of your parcel at the same time.
– If it is overprotection time, but still not received the goods:
Since you cannot open a dispute as you have not opened a dispute in protection time, you will need to contact the seller for help. Also, we highly suggest that next time, you open a dispute in the buyer protection period to claim a refund.
If your order has been successfully delivered and you are satisfied with the item(s), please follow the below steps to confirm delivery:
Step 1: Sign into My Orders and locate your order
Step 2: Click Confirm Goods Received
If you don’t confirm delivery, the order will be automatically closed when the Buyer Protection period has ended.
If you haven’t received your order or if you’re not satisfied with it, you can apply for a refund by opening a dispute in 15 days after confirming receipt.
The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.
Generally, the refund will be received in 3-5 business days. Please click the right Payment/Refund method for detail information about the refund.
After send out your package, you will receive the goods in the promised delivery time. There is the estimated delivery time and shipping information shown on the logistics page (by clicking ‘Track Order’ button on the order list page).
Note: the estimated delivery time will be updated based on the newest logistics information.
Will confirm receipt in 10 days after tracking information is submitted in system, then refund will be returned to your account (in 3-20 working days).
Every user have two chances to apply the freebies;
The product will be selected by the system automatically;
You may need to pay for the shipping cost according to your shipping address and shipping method.
It is totally free for you to return the parcel under Free Return service.
Refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met.
To check whether your order has been shipped, you can go to Visit “My Orders” , Find the order, and check the order status.
1. Awaiting Shipment: Seller has not yet shipped it. You may wait for the shipment or contact him/her to get more information.
2. Awaiting Delivery: Seller has shipped the order. You may check the tracking status and wait for the delivery.
You can Track the parcel after goods is sent out.